Most Asked
FAQs
When will you ship my order?
Where is my calendar?
Do you accept international orders, outside of the USA?
Where do you apply the proceeds from my purchase?
What does The Unexpected Pit Bull do exactly?
How do I submit my photos to The Unexpected Pit Bull calendar?
How does an organization become an official affiliate and/or sponsor?
Official Store FAQ
SHIPPING and PAYMENTS
Q When will you ship my order?
A If you pre-ordered any of our products in our official store you will receive them in September, 2011. Thank you for your vote of confidence! For all regular orders placed after the pre-order opportunity, your product will ship within 3 business days from when the order was received. Please add an additional 2 – 5 business days for delivery by the US Postal Service.
Q What payment methods do you accept?
A We accept all major credit cards: Visa, Discover, MasterCard, and American Express. We do not accept certified checks or cash. Currently our products are only available online and you must have a valid credit card and address in order to complete the check out process.
Q Can I pay through my PayPal account?
A Sorry, we do not accept payments through PayPal at this time. You will need a valid credit card in order to process your order.
Q What shipping options are available?
A We currently ship via the US Postal Service via First Class Mail for US, Canada, and international orders.
Q Do you accept international orders outside of the USA?
A Yes, we do accept international orders with a flat shipping rate added when you check out.
Q How secure is my online order?
A Your privacy is important to us; our official store operates with a secure certificate. We do not share your address or related information with any third party.
Q Where is my calendar and how can I track my order?
A You will receive a confirmation email after your order is processed. This email will include information regarding your order status. If you did not receive an email please send an email to theunexpectedpitbull@ffiweb.com.
Q What if there is a problem with my order, who do I contact?
A Please send an email to theunexpectedpitbull@ffiweb.com with details about your inquiry. You should get a response within 1 – 3 business days.
Q Where do you apply the proceeds from my purchase?
A We have new features in our shopping cart checkout. For the first time ever you can now select where you want your money to go! To find out more about the organizations in detail: Click to View
BAD RAP
Oakland, California
Securing the future of the American Pit Bull Terrier as as cherished family companion.
We are a small and busy non-profit organization of pit bull owners, trainers, educators, rescuers, and supporters. BAD RAP evolved out of a desire to respond to the difficult issues facing this misunderstood breed.
Best Friends
Kanab, Utah
Pit Bulls: Saving America's Dog Campaign
Best Friends is working throughout the country to help these dogs, who are battling everything from a media-driven bad reputation to legislation designed to bring about their extinction. Best Friends hopes to end discrimination against all dogs. Dogs are individuals and should be treated as such.
Out of the Pits
Albany, New York
Showcasing the true nature of the Pit Bull and its ability to perform as a therapy, sport, and working dog.
Out of the Pits is a non-profit organization that was founded in 1994. We seek to educate the public about the true nature of the American Pit Bull Terrier and to make them aware that it used to be one of America's favorite breed of dogs. Our efforts are aimed at restoring the breed to its former position of esteem in the hearts and minds of people everywhere.
PSPCA
Philadelphia, PA
Philadelphia Society for the Prevention of Cruelty to Animals
Widely recognized for their work with Pit Bull dogs, the PSPCA addresses the needs of thousands of homeless animals a year. They started out with a single center in Philadelphia and, with the help of dedicated staff and generous donors, burgeoned into a state-wide operation with five busy shelters.
Safe Humane Chicago
Chicago, Illinois
Court Case Dog Program
Safe Humane Chicago works to reduce violence by showing people how kindness and compassion towards animals makes our communities safer and more humane.
Q I have a promotional code. Where do I put this information in to get the discount off my order?
A Promotional codes should be entered in the Coupon Code box.
Q How do you choose featured products other than the calendar? Do you take submissions?
A Currently we are not accepting submissions for featured products.
Q What is your return policy?
A We truly appreciate your business and want you to be happy with your purchase. If there is a problem with your order please contact us at theunexpectedpitbull@ffiweb.com and we’ll work with you to solve the issue.
Q Why is your official store a different link from your website?
A Our official store is hosted with Fulco Fulfillment Inc. (FFI) who handles our online shopping cart and warehouse services.
Gear Shop FAQ
CaféPress
Q Why is your CafePress store different from your Official Store?
A Our CafePress store offers print on demand products such as tee-shirts, mugs and more. We currently do not have these products in our official store and have elected to use CafePress for some of our product needs.
Q Where can I find help with my CafePress order?
A Visit the CafePress official help page for help regarding your CafePress order, status, and information.
About Us FAQ
THE UNEXPECTED PIT BULL
Q What does The Unexpected Pit Bull do exactly?
A THE UNEXPECTED PIT BULL is a not-for-profit organization. We create, market, and sell merchandise celebrating pit bull dogs, then donate 100% of our net profits to similarly committed charities across North America.
Q What is HeARTs Speak?
A Beginning this year, 2012, our calendar is collaborating with HeARTs Speak, an organization made up of an international community of artists working to improve the lives of animals in need. Their members have contributed the photographs that grace our calendar pages this year, creating an energy we’re certain you will love.
HeARTs Speak's mission: to unite the individual efforts of animal artists & animal rescues into collective action for social change.
Learn more: www.heartsspeak.org
Q How do I submit my photos to The Unexpected Pit Bull calendar?
A We are currently not accepting submissions. We are in the process of working on our submission guidelines and policies for the next upcoming calendar. We will be announcing this in 2012.
Q How does an organization become an official affiliate and/or sponsor?
A We are currently working on our application process for sponsors and affiliates for the 2013 calendar year. We'll be making an official announcement in the near future with details and guidelines.
Q I want to make a donation to your cause, how do I do this?
A A Thank you! Please make your donations directly to one of our affiliates listed on our About Us page. You can also purchase our products. The proceeds are donated to the listed organizations.